00 - $76. Known synonyms are applied. Click the number in the Open P1 Incidents component to open a list of records. The difference is that only a flow configured in Process Automation Designer can be. ServiceNow® Predictive Intelligence is available with ServiceNow® Agent assist by activating the com. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Figure 2: Initiate TeamViewer Unattended Connection with one click from. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Documentation Find detailed information about ServiceNow products, apps, features, and releases. **This feature is available in New York release and forward** This article provides a method to pass values to a form from the URL in Agent Workspace. . 1) Login to a NewYork Patch 3 instance. cmdb-workspace) is activated by default in a base system. Sign in for more! There's more content available only to authenticated users. How to get Service Operations Workspace. Combine HRSD with other products and apps to create a powerhouse employee experience platform. Create seamless experiences for customers and agents with compliance. Special characters like underscores (_) are removed. Solved: Open popup with a client script on Agent Workspace - ServiceNow Community. Monitor case status and completions in a central workspace. Configure a workspace in Workspace Builder - Product Documentation: Utah - Now Support Portal. Navigate to All > Workspace Experience > Administration > All Workspaces. Factors. You willWorkaround. Cause. Workspaces include everything agents need to find, research, and resolve issues. Read Data Sheet Try Mobile App Benefits of Mobile. Store Download certified apps and integrations that complement ServiceNow. Cannot remove (contains role) agent_workspace_user from itil Steps to Reproduce Log in to an affected instance Go to the role of "ITIL" Go to the Contains roles related list Select Edit From the slush. In this section of the exercise, you will edit the Workspace to use appropriate labels for the containers and titles for the components presented in the Workspace. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. But there’s every reason to upgrade now, stay ahead of the competition, and deliver the workspace. Developer Build, test, and deploy applications. Mega Guru. CauseFor customers switching over to Agent Workspace, Client Scripts will not work the same the way as it works in native UI. Track reported issues, service requests, and maintenance plans. In Agent workspace, Add or Edit Button is not visible under the Related List for the table extended from the OOB table Steps to Reproduce 1. How to toggle off sidebar in Agent Workspace - Support and Troubleshooting > Knowledge Base >. Improve agent efficiency with a single workspace built to facilitate resolutions. NOTE: If your PDI automatically opens App Engine Studio, you need to change the user role used to access the PDI. Agent workspace notification Note: there is an expected limitation to this functionality - Conversation audio alerts do not work in legacy workspace unless you are focused on the inbox tab. Options. . Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. View. In Studio, click the Create Application File button. Workspaces. How search works: Punctuation and capital letters are ignored. The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. About. A case is a means of capturing the details of a service, project, transaction, or response to customer requests. 4) Navigate to Agent Work Space >Agent Workspace Home. The Virtual Agent Bot Integration API provides endpoints that allow users to integrate any chat interface or a bot ecosystem with the ServiceNow Virtual Agent and/or Live Agent. New List Action Button on Agent Workspace to display a Assigned to Field. Workspace is a Now Platform feature that is active by default. Use automation and digital workflows to feed critical asset data to the business. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. FEATURED PRODUCTS. Create a consumer-grade experience for patients that lets them access care or make requests from anywhere. Partner Grow your business with promotions, news, and marketing tools for partners. When an incident is created from Interaction, attachments from interaction are not copied over to incident record Steps to Reproduce Create an Interaction Add Attachments Click Create Incident Expected:Agent Workspace is a Consolidated ServiceNow Interface that helps Tier-1 agents to respond to Incidents, problems, and change requests asap. The Agent workspace is designed keeping in mind the use cases of an agent persona who would want to have access to the various tabs (sections) on a record simultaneously and the design helps reducing the need to scroll up and down constantly to do so. The CMDB Workspace plugin adds the following to Agent Workspace: CMDB list category and associated filtered lists. Source, negotiate and procure goods and services effortlessly. HTTP Effect is used to request items from the kb_knowledge table using Table APIs and Now Design System components to make it look attractive. If you are currently using CSM Agent Workspace and want to migrate to CSM Configurable Workspace,The portal app shell can add a header and footer to your rendered experience pages whereas the workspace app shell would add a header and other components similar to agent workspace. Find detailed information about ServiceNow products, apps, features, and releases. The agents can choose to: Transfer the chat to a different agent Transfer the chat to a different queue When you transfer a chat to Do more with IT Service Management. If you saw Live Coding Happy Hour on August 19, 2021 (part 1) or September 2, 2021 (part 2), this post will go through the same material. Learning Build skills with. Typically it will be a blank white page for 20-30 seconds before the workspace finally loads. ServiceNow's Agent Workspace is an all-in-one application designed to increase the efficiency of agents. Resolve issues fast with chatbots that understand simple, human language. IT Service Management. You will also edit the columns in the List - Simple element to see the To Do Item, Importance, Due date, Project, and Progress. Click the PREVIEW link on a Workspace's card in the section to open the Workspace. For example, if a work item requires the language skill If you're already using Agent Workspace, SOW should be a fairly easy change. Log into any Rome instance and go to Agent Workspace 2. This article describes the process on how to enable/disable alerts such as 'Inbox Desktop Notifications', 'Inbox Audio Alerts' on the Agent workspace for all users. Clicking on a pdf file in Agent Workspace displays Preview not available Steps to Reproduce Go to Agent Workspace Home 2. Sign in for more! There's more content available only to authenticated users Sign in now Sign in nowIn Agent Presence History table, some Agents state being set to "Offline" by "admin"The ServiceNow Agent Workspace interface consists of three panels. Contact Sales. Steps to Reproduce 1) Open assignment_groupThe ServiceNow agent workspace surfaces relationships between accounts, contacts, consumers, and relevant industry information. How search works: Punctuation and capital letters are ignored. In Agent Workspace, there is a way to have the Sidebar toggled off by default every time a new record is opened. You can start working on Universal Request in the Agent Workspaces from one of theseServiceNow Learn more about ServiceNow products and solutions. Predict issues, prevent impact, and automate resolution with AIOps. The goal of this article is to answer generic frequent requests/questions ServiceNow Technical Support receives in relation to Automated Test Framework (ATF). Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. When copying the URL of a list and opening it in a new tab in Agent Workspace, the Save As button does not show up Steps to Reproduce In Agent Workspace for a Quebec instance, navigate to Lists > IncidentsAgent Workspace: Issue when typing in a field (e. GlideAgentWorkspace (g_aw). As admin/major issue manager login to Agent workspace. “With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Learning Build your skills with instructor-led and online training. Special characters like underscores (_) are removed. Sys ID of the record to open. 6) Click on "Add new Interaction". From the filter navigator, navigate to sys_aw_list. Skip to page content. Go to UI Action resolve on table incident 3. Highlight list fields not working when "Wrap List Text" is enabled in Workspace settings Steps to Reproduce Navigate to Workspace Experience > Administration > Highlighted Values and click New. The timeline ribbon cannot loading on agent workspace after setup new Ribbon record on Agent Workspace Form. Skip to page content. Instead of using a default value for parent field, create an onLoad client script to set the parent field. Gain real-time visibility across channels and work so you can manage for optimal performance. Make it easy for agents to triage, act on, and resolve requests on the go. g. Another Step Forward for Citrix Workspace. Use the Application Navigator to open Workspace Experience > Workspaces > Agent Workspace Home. Virtual Agent Improve the self-service experience with conversational guidance using a chatbot. Define, track and monitor a project from start to finish in a single location. Key features Landing page Tailored landing page for your Service Desk agents. Technically, there are now 2 agents attending to the same chatOpen Agent Workspace from the Application navigator module Loading. Discover Solution Watch Video. Skip to page content. Control the display of agent names and avatars in the chat window. Explore the Open PI Incidents component. You can manage the life cycle of task records such as incidents, requests, and walk-ups in IT Service Management workflows. Release or Environment. Financial Services Operations;. Impact Accelerate ROI and amplify your expertise. Not able to see templates in Agent Workspace - Support and Troubleshooting - Now Support Portal. This article helps in understanding the browser settings for desktop notifications and audio alerts for incoming and conversational chats on agent workspace. Hope you are doing great. It can be one of Default View, Workspace or a custom view. Hit enter to search. Automate and connect anything to ServiceNow. Multiple tabs allows agents to efficiently manage several cases at once. ServiceNow UI Builder creates workspaces with a single builder. The Activity Stream in the Agent Workspace does not show up. Any. In Studio, click the Create Application File button. If the global field is not checked ,template will not show up. Agent Workspace is a configurable service desk application that provides an. As the documentation notes: "When you open a record, Agent Customer Service Management Configurable Workspace. Documentation Find detailed information about ServiceNow products, apps, features, and releases. We would like to show you a description here but the site won’t allow us. Loading. To edit the form, select a different type of record, or contact your administrator' appears when the cmdb_model form is accessed on AgentClient Script not working in Agent Workspace - Support and Troubleshooting - Now Support Portal. Cause. Try to resize columns by dragging the separator Expected Behavior: Columns should be resizedMigrate to CSM Configurable Workspace - Product Documentation: Tokyo - Now Support Portal. Provide employees with a unified portal to create reservations, access maps, register visitors, and order services. openRecord (String table, String sysId, Object params) Opens a specified record, such as a form, in a subtab within. How search works: Punctuation and capital letters are ignored. Skip to page contentSLA data keeps loading in Agent Workspace widget - Support and Troubleshooting - Now Support Portal. Agent Workspace is a configurable service desk application that provides an integrated and intuitive user experience enabling tier 1 agents to be more efficient. Some chat interactions are stuck in a queued state and do not show up for any agents in their Workspace inbox. You will create a Workspace for the To Do application in the hands-on exercises. Create averages for product life cycles in workspace. On Agent workspace "My Lists" , the list saved with name "%" is not displayed and list actions on that list are also not displayed. * *Enterprise integration only Figure 1: Support agents can send invitations for both Remote Support sessions and Assist AR sessions, and start those sessions from within the TeamViewer Remote Control tab in ServiceNow. Store Download certified apps and integrations that complement. Agent Workspace Enhance agent productivity withIn a new browser tab, go to the Teams Rooms Pro Management portal and go to Settings. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Form is loading as Read-only mode in agent workspace. Skip to page contentAutomate and connect anything to ServiceNow. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Key feature. Click the Submit button. Also configure pages that open from the Analytics Center. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. NOTE: The Suggestion Box application is used throughout this learning module to describe the concepts behind creating a Workspace. Leveraging complete Agent Workspace view to enable Portal side functionalities being available to staff/agents. IntegrationHub. list, locate a record with a column to open the record in a new tab. — March 22, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major platform expansion with the Now Platform Utah release . Type: onLoad. . The timeline component displays a chronological summary of case activities, including case state changes and interactions between the fulfiller (typically the agent) and the requester (typically the customer). The Workspace application aims to give quick access to agents, answer. Adoption of the Virtual Agent can be measured with KPIs such asDocumentation Find detailed info about ServiceNow products, apps, features, and releases. This API is built on the conversational custom chat integration framework provided with Virtual Agent and operates in the sn_va_as_service namespace. Each should have appropriate targets defined, and ServiceNow Performance Analytics can be used to track and visualize your progress towards these goals. Verifying Identity and making sure the verified identity is captured in the right data table on the back end is the first implementation using Agent workspace. Designed with customer service staff in mind, the CSM Agent Workspace helps an agent quickly resolve issues with automated. 63. ServiceNow Walk-up Experience is a streamlined channel to manage face-to-face IT support requests, and to improve customer experience with IT Service Desk. Manage normal and on-call shifts from one place. Alert Workspace Lists unable to auto refresh - Support and Troubleshooting - Now Support Portal. Select Workspace and give the values as: Additional Information. Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Search results in agent workspace will be based on the search configuration on the workspace and the tables which results from search can be included and excluded accordingly. Telecommunications Service Management and Order Management for Telecommunications, we provided a simple powerful workspace agents love to use,. The solution combines the strongest industry-adopted, government-approved encryption standards with flexible key management. Special characters like underscores (_) are removed. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Could you please help with the solution. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps,. Yes, the agent workspace (now already obsolete!) was designed for the desk, but seems like ServiceNow is positioning the Service Operations Workspace for the mass itil audience. Manage business services, importance and impact tolerance, scenario analysis and self-attestation. Client scripts are executed in response to something happening on a page, such as: User interaction events/actions, such as a button click. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. In a new browser tab, go to the Teams Rooms Pro Management portal and go to Settings. , Instructional, manual entry and Automation flows) to an easy to follow. Workforce Optimization. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. The app enables service desk agents to promptly manage. ServiceNow Store. Key feature. How search works: Punctuation and capital letters are ignored. However,To reconfigure the list to show different columns, update the. When you open the same record from Workspace list view, Compose/Activities. Features. By default, the short description keywords (that are existing or dynamically provided by the user) are searched to show any relevant existing data. Service Operations Workspace is available with these ServiceNow products. The Incident template selected from Agent Workspace/Service Desk Workspace while creating an incident record is not appearing in the normal view of the incident (Incident viewed not from workspace). Skip to page content. Lists 3. Figure 2: Initiate TeamViewer Unattended Connection with one click from the ServiceNow Incident. The ServiceNow user-agent string can be overridden by creating the System Property glide. button. SANTA CLARA, Calif. Skip to page content. The finished agent assist component will. The San Diego release is no longer supported. The landing page provides an overview of outages, service announcements. Deliver engaging, personalized experiences for all users. . AI-powered search Connect users to what they’re looking for in a powerful, consumer-grade. ServiceNow Agent Workspace allows you to create your own workspace to simplify your organization’s workflow of custom tasks. Special characters like underscores (_) are removed. Login to a Quebec or RomeLet's take the incident table for the article. Dynamic Translation not working/visible in agent workspace: Log in to the instance. Set up Agent Chat Configure AgentDocumentation Find detailed info about ServiceNow products, apps, features, and releases. Select an authentication method to sign in and enter your ServiceNow Instance Host and API URI. Impersonate as System Administrator. Special characters like underscores (_) are removed. Name of the table that contains the record to open. This app shell focus' on workspace experiences for agents to view and resolve multiple records at the same time. We will explain how to find product information,. ResolutionIn some situations using 'Reply All' to an email in Agent Workspace doesn't show all the recipients of the original email. This app shell focus' on workspace experiences for agents to view and resolve multiple records at the same time. Name of the table that contains the record to open. The Agent Workspace view of the Playbook process elevates the lanes (e. Dispatcher Workspace brings new speed and efficiency to field service management. Figure 2: Initiate TeamViewer Unattended Connection with one click from. Click the button in the Workspace header to edit the components. Sometimes, this toolbar might not appear. Find detailed information about ServiceNow products, apps, features, and releases. This is also reproducible in Agent Workspace. 3) Activate the "Agent Chat" plugin. Agent Workspace became available with New York release, but configuration options were very limited at that time. 5. GlideAgentWorkspace (g_aw). ServiceNow Learn more about ServiceNow products and solutions. Starting in the Orlando release, you can customize the look of agent workspace with your company's logo and up to two brand colors. . Now Platform. Transform the impact, speed, and delivery of IT. Working with different roles associated with Agent workspace. Agent Workspace can not preview excel, word , ppt files, it throws errors "The file type is currently not supported" - Support and Troubleshooting Knowledge Base Support and Troubleshooting (Knowledge Base)In Agent Workspace, When a record is opened from Reference field of related record, Compose/Activities Section is not visible. Additional Information. Navigate to your ServiceNow instance’s “Agent Workspace” application and create a new workspace record. . This guide shows Staff how to use Agent Workspace and resolve service requests. This happens when a user first time tries to access it. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Unable to edit the form on Agent workspace - Support and Troubleshooting >Create or modify the availability states that agents use to indicate whether they can receive work or are offline or away. In the AgentThe Tokyo release introduces ServiceNow Vault, which helps protect business-critical applications using premium platform privacy and security controls. All. Impact Accelerate ROI and amplify your expertise. Click Manager Workspace. - Now Learning. Expected : Actual:The ServiceNow Agent Workspace is a configurable user interface that gives agents a fully integrated, intuitive user experience. Increase productivity Solve issues faster with everything you need in one place. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the. The Incident workspace form is similar to the default platform Incident form. SANTA CLARA, Calif. ServiceNow provides client-side JavaScript APIs allowing all of you to control aspects of how ServiceNow is displayed and functions within the web browser. IT Operations Management. The component can be placed in the Workspace form using the Contextual side panel, the value from the short description field wil be used as the search term. Service Operations Workspace is available with these ServiceNow products. In Agent Workspace , an interaction record opens in a parent tab and the specified entity record opens in a child tab under the interaction tab. If you want to change the view of the incident workspace form. Navigate to agent workspace that has a custom record. About this task. To configure the visibility of the particular workspace in the Workspaces menu in Unified NavigationCitrix integration with ServiceNow Virtual Agent is now available to entitled ServiceNow and Citrix customers, including those with Citrix Virtual Apps and Desktops service Premium and Citrix Workspace Premium. Create seamless experiences for customers and agents with compliance. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Yes, the agent workspace (now already obsolete!) was designed for the desk, but seems like ServiceNow is positioning the Service Operations Workspace for the mass itil audience. Give service managers a complete view of their assets and teams’ tasks. In this section of the exercise, you will update the filter on the List - Simple element so the signed in user only sees their To Do records. CSM workspace form ribbon and components. Loading. The ribbon provides overview information in a way that quickly orients an agent to case details. Loading. Typically users will see a blank white page for 20 to 30 seconds before the workspace finally loads. Click the button in the Workspace header to edit the components. Special characters like underscores (_) are removed. Back. The most relevant topics (based on weighting and matching. Behaviour does not happen when accessed Agent Workspace under Chrome 64-bit browser. Activation information. In Agent Workspace, there is a way to have the Sidebar toggled off by default every time a new record is opened. Rather than requiring users to load several applications onto their supported iOS and Android devices, users access the mobile experiences through a standard ServiceNow mobile application. In the example, the. Introduction. Key Features of . Keep your hybrid workforce engaged and productive. Both steps are documented on ServiceNow's. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. Protect your business with software license management by embedding SAM into the. Click the PREVIEW link on a Workspace's card in the section to open the Workspace. Known synonyms are applied. It is achieved using an information enriched view of an issue in one interface with relevant suggestions based on Machine learning concepts like Agent Assist, Agent Intelligence, and Predictive. Manage alert lists in Workspace lists that are specific to Event Management alerts in Workspace are provided in the base system and are located in the Lists panel. Key Features of . This article describes the process on how to enable/disable alerts such as 'Inbox Desktop Notifications', 'Inbox Audio Alerts' on the Agent workspace for all users. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Deliver engaging experiences Simplify how your teams work using context-driven information and resources. In next experience UI we have workspace menu and workspaces are listed under it. Increase incident deflection Reduce call volumes and deflect tickets using the self-service portal and ServiceNow ® chatbots. Click the number in the Open P1 Incidents component to open a list of records. In the Now Platform UI of your ServiceNow instance, navigate to Workspace Experience > Actions & Components > Contextual Side Panel . Skip to page contentTo change the columns and the order that they appear in a list view in Agent Workspace, follow the below steps. Select a field to include in the list. Agent Workspace is not supported to. g. * *Enterprise integration only Figure 1: Support agents can send invitations for both Remote Support sessions and Assist AR sessions, and start those sessions from within the TeamViewer Remote Control tab in ServiceNow. This is in-line with ServiceNow's focus on continually improving HR Agent Workspace as a human-focused experience catered toward HR agents. login any OOB instance with Paris or any other versions 2. >. Basically acl's Loading. Known synonyms are applied. In the Landing Pages related list, set the value of the Order field of the landing page that you want to set as the default to minimum. Explore Platform. The component can be placed in the Workspace form using the Contextual side panel, the value from the short description field wil be used as the search term. It enabled the recording of a call with a customer, even prior to knowing what type of interaction you would have with the user. Skip to page content. In Agent work space, Post agent accepts the chat the active chat window is not showing previous chat and even though when end user sends any chat to the agent, the chat windows still remains empty. There might be a need to display more than 5 if a service channel record has more thanOnce the plugin is activated, it introduces a new snc_internal role and adjusts ACLs (access control list) to use that role which includes REST API access rights which is what the graphQL calls probably lose access temporarily. Create and customize workspace pages with a single builder. ServiceNow Walk-up Experience is a streamlined channel to manage face-to-face IT support requests, and to improve customer experience with IT Service Desk. Cause. Set up your ServiceNow instance to integrate Microsoft Teams applications. The Dialog Acts enhancement is enabled for all topics available in ServiceNow® Virtual Agent and Virtual Machine applications. HTTP Effect is used to request items from the kb_knowledge table using Table APIs and Now Design System components to make it look attractive. Impact Accelerate ROI and amplify your expertise. Quebec. When viewing a related list associated with a record in Agent Workspace, the number of records shown does not match the related list for the same record when viewing the record in UI16. Skip to page content. . **This feature is available in New York release and forward** This article provides a method to pass values to a form from the URL in Agent Workspace. We have requirement to create a new list action button on HR Agent Workspace and when we select HR Cases from list view, upon click of that newly created button a dialog box should appear with assigned to field to select, so that the selected. For example - after adding ribbon for incident, the timeline ribbon was stuck on loading whenYou can manage the life cycle of task records such as incidents, requests, and walk-ups in IT Service Management workflows. Adding a. Agent Workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer. Agent Workspace is not supported to. Documentation Find detailed information about ServiceNow products, apps, features, and releases. To complete the exercises, switch to the Admin user role. 02-23-2023 03:53 AM. To configure the visibility of the particular workspace in the Workspaces menu in Unified NavigationCitrix integration with ServiceNow Virtual Agent is now available to entitled ServiceNow and Citrix customers, including those with Citrix Virtual Apps and Desktops service Premium and Citrix Workspace Premium. 16, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today. Learn More. There will be three sections in the Details, Case, Comments and Related Search Results. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Service Operations Workspace Admin Console provides you a simple UI to configure the content and information that is surfaced to your agents on. Cloud Operations Workspace. With Service Operations Workspace, you can effectively manage interactions, incidents, requests, and walkup appointments. There are 2 parts to enabling Agent Assist for a table: Create a new Table Configuration record within the Contextual Search application for the table you are working with. field and select the delivery date of your choice. While it operates flawlessly on the PlatformActive Chat Panel is missing on Agent Workspace if Agent doesn't have read access to sys_cs_converstation. 5) Click on "Inbox" from the left side menu. Watch this video series to learn about new feature introduced by ServiceNow that is Agent WorkSpace. 0 from the Tokyo release onwards. Automate and connect anything to ServiceNow. Explore the Agent Workspace Home TabAgent Workspace introduced in Madrid. ServiceNow Service Operations Workspace is an essential catalyst to driving unified Service Operations strategy. Virtual Agent Improve the self-service experience with conversational guidance using a chatbot. contextual_search, com. Empower everyone with Now Assist and accelerate productivity across the enterprise. It displays the message : "This form has not been configured for Workspace. Partner Grow your business with promotions, news, and marketing tools. This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. Service Operations Workspace Predict, prevent, and resolve incidents proactively from a single workspace. Empower your agents to guide. Welcome to the Now Platform Utah release! Jon Sigler. It can show incident, case, task and other records. Skip to page content. Transform manual tasks and mundane work into digital workflows.